Don’t blame the market; blame your marketing

Many unsuccessful founders believe their business failed because of a "market problem." They think it's "the market" that wasn't ready for their product or that "the market" made the wrong choice. This line of thinking is a dangerous —and most of the time completely false— perspective to take. It's not a market problem. It's a … Continue reading Don’t blame the market; blame your marketing

Managing Expectations: Making Good (on) Promises.

https://youtu.be/91ZGnnR-O4U Expectation management. What is that? It sure sounds like mind control. I don’t think my expectations are anything that someone else can manage. Nobody can dive into my mind and magically alter what I believe will happen. The only thing you can do to impact what I expect is to make promises. There is … Continue reading Managing Expectations: Making Good (on) Promises.

A Unified Voice: Staying Consistent When You Grow

At a certain point, it won’t be just you talking to your customers anymore. Your employees will be the first touch-points for customer interactions, co-founders and directors, and partners and other businesses. What once was a unified voice—your voice—is now a chorus. If you want to have a company that is consistent and aligned, you’ll … Continue reading A Unified Voice: Staying Consistent When You Grow