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Make it Easy to Cancel

It is a great retention strategy to make it easy for your customers to cancel your product. You may lose a few payments, but you gain something much more important: an ex-customer who feels respected. I see way too many founders paying way

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Building in Public: How to Build a Minipoly

“Riches lie in the niches” — depending on how you pronounce “niche,” this is either a great rhyme or at least a very pithy aphorism. It’s not just about building businesses either: narrowing down your target audience is a great way to focus

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